Episode 02: Insurance: The Changing Frontier

The insurance industry is traditionally thought of as slow-moving, but today, even the longest-standing industries are being forced to adapt. On this week’s episode of Transform It Forward, Paul chats with Dan Watt, VP of Product Management at FINEOS, a firm dedicated to creating core systems for life, accident, and health insurers globally. The two discuss the challenges that the insurance industry is currently facing, the need to unify and leverage existing data sources, how (and how not) to launch a successful transformation campaign, and the key to both customer and employee experience. 

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